Car Insurance Help Centre / Avoiding Admin Charges

Admin fees for changes made by phone

Using MyEasyInsure saves you money.

You can avoid most administration charges by managing your policy in your online account - MyEasyInsure. It's quick, it's easy and it saves you money.

We reserve the right to charge an administration fee of up to £15 for a change or correction made to your policy by a member of our team. This is on top of the cost of the phone call and any increase in your premium that you will have to pay as a result of making the change. If changing your address means your premium increases, for example, you will be required to pay that amount plus the £15 administration fee.

Our telephone administration charges are to cover costs, not make a profit, and help us to keep our policy prices low. We enable you to make most changes yourself in MyEasyInsure whenever you want, without having to spend time phoning. As a 100% online insurer, it's our way of offering you our best policy prices - we keep both your and our costs to a minimum if our customers don't call.

The administration fee applies per phone call - not per change. So if you need to make a number of amendments, such as address details and occupation, you can make the changes in one call and only incur one £15 admin charge. Remember, each time you call to make an amendment you will be charged a £15 admin fee, regardless of the number of changes or corrections you make.

Changing your details could result in your insurance cost rising or going down. But, as there's no admin charge if you make the changes online, you've already saved money by using MyEasyInsure.



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How to avoid admin fees

Using MyEasyInsure saves you money.

easyinsure saves you money. And not just with cheaper car insurance. You can make most changes to your policy online quickly and easily through your personal online account - MyEasyInsure. It won't cost you a penny in phone calls or admin charges.

If you do still want to phone, we reserve the right to charge an admin fee of up to £15 for a change or correction to be made to your policy by a member of our team. As a 100% online insurer, it's our way of offering you our best policy prices - we keep both your and our costs to a minimum if our customers don't call.

Changing your details could result in your insurance cost rising or going down. But, as there's no admin charge if you make the changes online, you've already saved money by using MyEasyInsure.



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Types of changes charged for when made by phone

Save money, use MyEasyInsure.

We reserve the right to charge an administration fee of up to £15 on top of the cost to make the change or correction if a member of our team does any of the following on your behalf:

1. Change policyholder details:

  • Your title (e.g. Miss to Mrs).
  • First name and/or surname.
  • Occupation.
  • Licence type (e.g. automatic license to manual).
  • Number of years you have held your license.
  • Claims history.
  • Conviction details.
  • Date of birth.
  • No Claims Discount entitlement.

2. Add a driver

3. Change address:

  • House Number or Name.
  • Postcode.

4. Change vehicle details:

  • Type of car.
  • Registration number.

5. Change other details:

  • Main driver.
  • Estimated value.
  • Annual mileage.
  • Where the car is kept overnight.
  • Excesses.

6. Add or change type of use:

  • E.g. business use.

Changing your details could result in your insurance cost rising or going down. But, as there's no admin charge if you make the changes online, you save money by using MyEasyInsure.



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Types of changes that are free when made by phone

Save time and money, use MyEasyInsure.

Some changes can be made by phone without incurring an administration fee. You can avoid the cost and hassle of what could be a long call by making the changes online in MyEasyInsure - your personal online account. It's fast, and free.

We reserve the right to charge an administration fee of up to £15 for changes or corrections we make for you. However, no admin fee applies if you call to make the following amendments:

  • Adding or removing protected No Claims Discount.
  • Changes to your bank details (e.g. sort code, account number or card details).
  • Changes to your email address or contact number.

Changing your details could result in your insurance cost rising or going down. But, as there's no admin or call charge if you make the changes online, you save money by using MyEasyInsure.



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